Podcasts


Calmly Navigate Client Complaints

Your broker client has filed a complaint. What now? In this podcast, Fox partners Joshua Horn and Ernest E. Badway, co-chairs of the firm’s Securities Industry practice group, share best practices and dos and don’ts for successfully managing client complaints and lawsuits to help reduce risk and minimize any regulatory action.


Establishing Communication Best Practices for Brokerage Clients Financial advisers who develop a few common sense, risk-avoidance techniques in their client communications may not only protect themselves from disruptive legal action but will improve their client relationships. In this podcast, Fox partners Joshua Horn and Ernest E. Badway, co-chairs of the firm’s Securities Industry practice group, discuss how brokerage firms can implement a set of best practices to follow in day-to-day interactions to minimize the risk of client complaints and disputes.


The ABCs of Aging Brokerage Clients


Working with elderly clients in the managing of their finances can be a balancing act, requiring brokers to walk a tightrope in terms of maintaining mutual confidence in the handling of accounts and guaranteeing compliance with state and federal regulatory bodies. Often the dominant concerns among broker dealers are the mental and physical well-being of older clients as well as how to react to financial decisions that are made contrary to expert advice and when to freeze accounts. In this podcast, Fox partners Ernest E. Badway and Joshua Horn, co-chairs of the firm’s Securities Industry practice group, discuss how best to approach the difficult ethical situations that become more common as clients age.


Brokers Beware: Negligent Practices Are Met With Negative Results

In the current regulatory climate, broker dealers need to ensure they’re engaging in best practices, even with clients with whom they have strong and long-standing relationships. Pitfalls abound. Negligence concerning trading authorization, powers of attorney and technology can potentially lead to litigation. In this podcast, Joshua Horn and Ernest E. Badway, co-chairs of the firm’s Securities Industry practice group, detail particularly pernicious practices for brokerage firms within the financial services industry.


The Meaning of the “E” in E-Mail

Electronic communications—cell phone texts, web posts, tweets and, of course, e-mail—have been a game-changer for financial advisers, brokers and others in the financial industry embroiled in disputes or litigation and, as a result, facing external review of both paper and electronic company records by FINRA, the SEC or opposing counsel during discovery. In this podcast, Joshua Horn explains the real meaning of the “e” in e-mail, and the ramifications of this “e-mail equation” for brokers, advisers and other financial industry professionals.

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