A Flier Strikes BackSeptember 5, 2008 – In The News
On Feb. 21, 2008, Mitchell Berns heard every flier's two least favorite words: weather related. Citing snow, Delta Airlines was canceling his flight from Las Vegas to New York City and rescheduling him for a redeye connecting in Boston. With 47% of all delays so far in 2008 caused by weather (up 5% from last year), most fliers can relate. And they know that normally this story ends with a bleary-eyed tale recounted the next day at the water cooler. Not this time. It ends in court, with our traveler $838 richer.